FAQ

FAQ

Q: Are ouncre plush dolls suitable for collectors and gifting?
A: Yes. Our plush dolls are designed to be both collectible and giftable, with soft materials, charming details, and display-friendly appeal.

Q: Are your plush dolls soft and safe?
A: Yes. Our plush dolls are made with soft materials and are carefully checked for quality before shipping.

Q: How should I clean my plush doll?
A: We recommend gentle spot cleaning with a damp cloth and mild soap. For deeper cleaning, use a delicate cold wash if appropriate and allow it to air dry naturally.

Q: Do the products look exactly like the pictures?
A: We do our best to present product colors, details, and styles as accurately as possible. However, slight differences may occur due to lighting, display settings, and handmade or production variations.

Q: How long does order processing take?
A: Orders are usually processed within 1–3 business days after payment is confirmed.

Q: How long does shipping take?
A: Shipping times vary depending on the destination. Estimated delivery is usually between 7–21 business days.

Q: How can I contact customer support?
A: You can contact us anytime at service@ouncre.com. We will do our best to respond as quickly as possible.